AI is increasingly getting integrated into every day life, and mpathic AI wants to keep the human element alive. Recent graduates of the YC Startup School and PIE PDX Incubator, mpathic AI is setting out to transform culture and communication. We sat down with Senior Engineering Manager, Ellyx Jolley, to learn more about the concept behind mpathic AI and empathy as a service.
Can you tell us more about the work that you do?Here at mpathic we believe empathy is for everyone. We help people and organizations develop skills for greater understanding, compassion, and insight via AI-powered analytics, correction, and training of empathy. More empathy equals better employee, customer, and business outcomes. What is empathy as a service?We have an end-to-end solution where we analyze empathy at the organizational, individual and conversation level – to tell you exactly what behaviors you need to improve and correct your language in real-time. We measure behaviors that objectively lead to greater trust and provide real-time assistance to make chats, emails, and calls more empathic.What do you enjoy most about the work that you do?It’s highly innovative work where I get to learn something new every single day in an area I care about.
How have you seen AI evolve since you both started working?I’m new to AI so for me it’s been just getting to understand and know what is already out there. What is really neat is that computing power has advanced to the point where we finally can take the years of research in psychology about empathy, and apply it in real time with AI correction. There is so much to learn here. A key component in the evolution of AI is AI ethics and bias. Our training data is robust and attends to issues in bias so we aren’t defining empathy according to one person or group. At mpathic, we create AI ethics and DEIB roadmaps that are integrated into our product roadmap.What do you think the best kept secret of Salt Lake City/Utah is?Mortar & Pestle!
Fellow members, Ellyx and Aaron, can be found hard at work in our 3rd floor, and enjoy a coffee in the member kitchen. Be sure to say hi and ask them about their latest projects.